Not Everyone Is Management Material and That’s OK!

When choosing a manager for your company I truly believe in rigorous training not only in the ins and outs of the daily grind of the job but in what a manager is and what their responsibilities are when it comes to what they do and how they interact with their staff.

This kind of training will let a company know even through a quick questionnaire if the person they are planning on choosing for this position has the personality and the let's say, heart, needed to be in charge of a group of people with all different personalities, needs and real lives happening outside of the walls of their job.

Sometimes when working in a "next in line" business or "no experience necessary" business you end up getting what you pay for, management wise. Which usually means people applying for or accepting jobs just because they think they need to but don't have the gusto to take charge and not only keep your business in the black, have a high staff morale but remember that your staff are human beings not programmed robots that are there just to work.

They also might not have the gumption needed to deal with real issues because honestly, not everyone is a troubleshooter by nature and to be a good manager you need to be able to take friction in a workplace and work it out with a good outcome for all (if it's an option) or diplomatically take an issue and make it a win.

The biggest thing that business owners, HR people, recruiters and others making the very important choice or who you want to put in charge of the responsibility of your staff and customer satisfaction, need to look past certain perceived qualifications, because 4 years in school but no on hand experience or 20 years on the line but no supervisory responsibilities does not mean the most qualified person.

You need to throw some real scenarios at them of what comes up on the daily with staff, call ins, no shows, sick kids, family emergencies, deaths, staff conflict, scheduling conflicts and everything and see if they can work them out before handing them the key to the kingdom.

It's always important to remember that not everyone can be a manager because if everyone could then we would be overrun but as business owners or HR or whoever is in charge of your hiring process, simple quality control checks can save time, money and possible real issues to be sure the person you are giving your business too has what it takes to cover all sides.